NTISthis.com

Evidence Guide: BSBREL403 - Implement international client relationship strategies

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBREL403 - Implement international client relationship strategies

What evidence can you provide to prove your understanding of each of the following citeria?

Implement culturally appropriate interpersonal communication with clients

  1. Seek advice on culturally appropriate interpersonal communication styles to use with international clients
  2. Use culturally appropriate interpersonal communication styles with international clients
  3. Seek feedback on appropriateness of communication style
  4. Make changes to communication style as a result of feedback
Seek advice on culturally appropriate interpersonal communication styles to use with international clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use culturally appropriate interpersonal communication styles with international clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback on appropriateness of communication style

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make changes to communication style as a result of feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement client relationship strategy

  1. Seek clarification of details of the existing organisational client relationship strategy as required
  2. Determine processes and practices to implement the client relationship strategy with international clients
  3. Implement the client relationship strategy with international clients
  4. Identify issues and problems arising in implementing the client relationship strategy with international clients and take actions to address these issues
Seek clarification of details of the existing organisational client relationship strategy as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine processes and practices to implement the client relationship strategy with international clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement the client relationship strategy with international clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify issues and problems arising in implementing the client relationship strategy with international clients and take actions to address these issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and improve client relationship strategy

  1. Maintain records of client interactions according to organisational procedures
  2. Seek feedback on quality and effectiveness of interactions with international clients
  3. Identify and receive feedback on areas of improvement in international client interactions from monitoring processes
  4. Make suggestions for changes in the organisation’s client interaction strategy to relevant personnel
  5. Implement areas of improvement to processes and practices associated with the client relationship strategy
  6. Monitor changes made to processes and practices associated with the client relationship strategy for quality and effectiveness of interactions with international clients
Maintain records of client interactions according to organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback on quality and effectiveness of interactions with international clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and receive feedback on areas of improvement in international client interactions from monitoring processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make suggestions for changes in the organisation’s client interaction strategy to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement areas of improvement to processes and practices associated with the client relationship strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor changes made to processes and practices associated with the client relationship strategy for quality and effectiveness of interactions with international clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement culturally appropriate interpersonal communication with clients

1.1 Seek advice on culturally appropriate interpersonal communication styles to use with international clients

1.2 Use culturally appropriate interpersonal communication styles with international clients

1.3 Seek feedback on appropriateness of communication style

1.4 Make changes to communication style as a result of feedback

2. Implement client relationship strategy

2.1 Seek clarification of details of the existing organisational client relationship strategy as required

2.2 Determine processes and practices to implement the client relationship strategy with international clients

2.3 Implement the client relationship strategy with international clients

2.4 Identify issues and problems arising in implementing the client relationship strategy with international clients and take actions to address these issues

3. Monitor and improve client relationship strategy

3.1 Maintain records of client interactions according to organisational procedures

3.2 Seek feedback on quality and effectiveness of interactions with international clients

3.3 Identify and receive feedback on areas of improvement in international client interactions from monitoring processes

3.4 Make suggestions for changes in the organisation’s client interaction strategy to relevant personnel

3.5 Implement areas of improvement to processes and practices associated with the client relationship strategy

3.6 Monitor changes made to processes and practices associated with the client relationship strategy for quality and effectiveness of interactions with international clients

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement culturally appropriate interpersonal communication with clients

1.1 Seek advice on culturally appropriate interpersonal communication styles to use with international clients

1.2 Use culturally appropriate interpersonal communication styles with international clients

1.3 Seek feedback on appropriateness of communication style

1.4 Make changes to communication style as a result of feedback

2. Implement client relationship strategy

2.1 Seek clarification of details of the existing organisational client relationship strategy as required

2.2 Determine processes and practices to implement the client relationship strategy with international clients

2.3 Implement the client relationship strategy with international clients

2.4 Identify issues and problems arising in implementing the client relationship strategy with international clients and take actions to address these issues

3. Monitor and improve client relationship strategy

3.1 Maintain records of client interactions according to organisational procedures

3.2 Seek feedback on quality and effectiveness of interactions with international clients

3.3 Identify and receive feedback on areas of improvement in international client interactions from monitoring processes

3.4 Make suggestions for changes in the organisation’s client interaction strategy to relevant personnel

3.5 Implement areas of improvement to processes and practices associated with the client relationship strategy

3.6 Monitor changes made to processes and practices associated with the client relationship strategy for quality and effectiveness of interactions with international clients